The Bergaila Companies

Customer Service Billing Specialist (Bilingual) - 19604

Posted Date 5 days ago(6/30/2022 10:40 AM)
Job ID
2022-8768
Location : City
Pembroke Pines
Location : State/Province
FL

Overview

We are seeking a Bilingual Customer Service Billing Specialist for assignment in Pembroke Pines, Florida. The selected candidate will provide customer assistance in response to problems and related service inquiries, receive or initiate customer contact in order to resolve complaints and will be responsible for customer billing activities, cash receipts and related reporting.

 

Hours are Monday - Thursday, 7:00am - 6:00pm

 

** Candidates that are bilingual in spanish is a plus **

Responsibilities

- Answers telephones; receives and routes messages

- Handles customer account information as it relates to billing and usage inquiries

- Handles requests for re-reads of meters

- Maintains contact with field maintenance personnel via radio or telephone to relay information and dispatch maintenance requests, flow tests, meter reads, etc.

- Assists with opening and closing of accounts to ensure timely and accurate

- Maintains miscellaneous tracking records and reporting to appropriate staff (reports such as Weekly Call-in / Walk-in)

- Performs some general office duties such as word processing and filing

- Assists with calculating customer bills and performing billing and collection activities such as printing bills, collecting deposits/receipts

- Maintains Computerized Maintenance Management System (CMMS) work order entries

- In the absence of the Assistant Manager, addresses Customer Service staff; for example, directing CS employee to answer incoming telephone calls, or assist with Spanish-speaking customer (if employee has this language skill)

- Be included in client mail distribution list and available to resolve e-mail requests if so asked by Customer Service manager

- Performs other related duties as required

Qualifications

- High School Diploma or GED

- A valid Drivers License

- 2+ years of office clerical experience

- Good working knowledge of Microsoft Office (Outlook, Excel, Word)

- Bilingual in spanish is a plus

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