The Bergaila Companies

Customer Service Billing Specialist - 19665

Posted Date 16 hours ago(8/18/2022 10:01 AM)
Job ID
2022-8844
Location : City
Pembroke Pines
Location : State/Province
FL

Overview

We are seeking a Customer Service Billing Specialist for assignment in Pembroke Pines, Florida. The selected candidate will provide customer assistance in response to problems and related service inquiries, receive or initiate customer contact in order to resolve complaints and will be responsible for customer billing activities, cash receipts and related reporting.

 

Hours are Monday - Thursday, 7:00am - 6:00pm

 

Responsibilities

- Maintains complaint tracking records and work order system to insure timely, efficient and complete service responsiveness to customers.

- Answers telephones; receives and routes messages

- Handles customer account information as it relates to billing and usage inquiries

- Handles requests for re-reads of meters

- Operates computer terminal to enter and track information, produce reports, and maintain customer service account records

- Assists with maintaining new, and close out of accounts, service tracking records to ensure timely and accurate installation process, billing and scheduling procedures

- Performs some general office duties such as word processing and filing

- Assists with calculating customer bills and performing billing and collection activities such as printing bills, collecting payments, balancing registers and making deposits (E.g. Water, Sanitation, etc.)

- Maintains Corrective Maintenance Management System (CMMS) entries, tracking, reporting, etc.

- Performs other related duties as required

Qualifications

- High School Diploma or GED

- A valid Drivers License

- 2+ years of office clerical experience

- Good working knowledge of Microsoft Office (Outlook, Excel, Word)

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