The Bergaila Companies

IT Desktop Support - 20287

Posted Date 1 day ago(3/23/2023 7:39 AM)
Job ID
Location : City
Location : State/Province


We are seeking an IT Desktop Support candidate for a contract-to-direct assignment in Dallas, Texas. The selected candidate will work with business users to provide critical support to keep our teams up and running.


Hours are Monday - Friday, 8:00am - 5:00pm


** This position is on-site **

** Candidates with ServiceNow experience and/or an A+ Certification are highly preferred **


- Provide desktop hardware configuration and upgrades, monitoring, software installations, hardware upgrades, imaging and PC deployment

- Manage a Windows Environment, (AD account maintenance, security groups and permissions, Microsoft Exchange 2007/10, printer queues)

- Check data back-ups and restore and report any issues with any overnight back-up failures

- Using our ServiceNow ticketing management system, you’ll resolve ServiceDesk requests and incidents by diagnosing hardware and software problems and installing and configuring standard desktop packages, liaising with third-party maintenance engineers as needed

- Support moves, changes, and account creations of Cisco IP desktop telephones, and other mobile computing devices such as tablets and smart phones

- Engage with cross-functional IT teams and assist in the provision of hands-on support within server, security, network services and messaging teams

- Your team may need to report for emergency duties, which may occur outside of normal office hours, and also to undertake business trips to support other offices where necessary


- High School Diploma or GED

- A valid Drivers License

- Proven experience in an IT support role; both remote and in-person

- US Citizen

- An A+ Certification is highly preferred

- ServiceNow experience is highly preferred


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